Privacy Policy - Epic Media Wedding Cinematography & Photography
Your Trust. Your Privacy. Our Priority.
At Epic Media, safeguarding your personal information and ensuring transparency in our data practices is fundamental to our service and commitment to you.
Introduction & Our Commitment
Protecting Your Data: A Core Epic Media Value
Welcome to Epic Media’s Privacy Policy. This document outlines how we collect, use, process, and protect your personal data when you interact with our website (epicmedia.co.uk), engage with our services, or communicate with us. We are committed to upholding your privacy rights and ensuring that all personal information is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and other relevant data protection laws. Our policy is built on principles of Transparency, Security, and Respect for your personal data.
Information We Collect
Data Collection: What We Gather & Why
We collect various types of information to provide and improve our services to you. This includes:
Personal Identifiable Information (PII):
- Contact Details: Name, email address, phone number, postal address (when you enquire, book services, or sign up for newsletters).
- Wedding Details: Dates, venues, specific requirements, cultural preferences (essential for service delivery).
- Payment Information: Billing address, transaction details (processed securely via third-party payment providers; we do not store full payment card details).
Non-Personal Information:
- Website Usage Data: IP address, browser type, operating system, referral source, pages viewed, duration of visit (collected via cookies and analytics to improve website functionality and user experience).
- Communication Data: Records of emails, calls, and other correspondence.
We only collect data that is Relevant, Necessary, and Lawful for the purposes outlined in this policy.
How We Use Your Information
How Your Data Powers Our Services
Your information is primarily used to:
- Provide and Manage Services: Fulfilling your wedding film and photography bookings, communicating about your project, and delivering final products.
- Improve Our Website & Services: Analysing user behaviour to enhance website navigation, content, and service offerings.
- Communication: Responding to your enquiries, sending service updates, and (with your consent) marketing communications about our latest work or special offers.
- Legal Compliance: Meeting our legal obligations, resolving disputes, and enforcing our agreements.
We will never Sell, Rent, or Lease your personal information to third parties.
Data Security & Your Rights
Protecting Your Data: Our Robust Measures
Data Security: We implement robust technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encryption, access controls, and regular security audits. While we strive to use commercially acceptable means to protect your Personal Information, no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Rights: Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data (the “right to be forgotten”).
- Restriction: Request us to restrict the processing of your personal data.
- Portability: Request your data in a structured, commonly used, machine-readable format.
- Object: Object to the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the details below. We are committed to fulfilling these rights with Diligence, Transparency, and Respect.
Have any Queries?
Questions? We’re Here to Help
If you have any questions or concerns about our Privacy Policy or data practices, please do not hesitate to contact our Data Protection Officer.